Refund Policy

• All payments made through Stripe are processed securely and automatically.
• Refunds are granted only in specific cases listed below.
• Point-based conversions and subscription access are digital services — as such, once used, they are generally non-refundable under EU Directive 2011/83/EU (digital goods exemption).
• We always assess refund requests individually and transparently.

You may request a refund if one of the following conditions applies:

Technical Failure

If a paid conversion fails due to a system or AI error and the output is unusable, you are entitled to either a free re-conversion or a full refund of the used points or payment.

Duplicate Payment

If your account was charged twice for the same plan or package, the duplicate transaction will be automatically refunded via Stripe within 5 business days.

Unauthorized Charges

If you notice payments you didn't authorize, contact support immediately. After verification, we will refund the unauthorized transaction in full.

Subscription Upgrade Adjustments

When upgrading from one plan to a higher tier, Parzero automatically calculates pro-rata credits for unused time on the previous plan. These credits are automatically deducted from your next payment or refunded through Stripe.

Refunds cannot be issued for:

• Successfully completed conversions (files already generated and downloaded).
• Points spent on valid conversions.
• Unused points after account deletion.
• Cancellations after a billing cycle has begun.
• Issues caused by invalid, corrupted, or incomplete uploads.

⚠️ Please test the service using your 200 free welcome points before purchasing.

You can cancel your subscription anytime from your Dashboard → Subscription page.

• When cancelled, your plan remains active until the end of the current billing period.
• Points already added to your account remain yours and never expire.
• No partial refunds for unused subscription time.

Example:

If you cancel a monthly plan on November 12 and your billing cycle renews on November 30, you'll keep full access until November 30, without renewal.

• Send a refund request to support@parzero.ai.
• Include your account email, invoice number, and reason for refund.
• Our billing team will review the case within 3–5 business days.
• Approved refunds are processed automatically via Stripe to your original payment method.

Refund confirmations are sent by email once issued.

• All payments are handled via Stripe, fully PCI DSS Level 1 compliant.
• Stripe may hold funds temporarily for fraud prevention.
• Refunds appear on your card statement within 5–10 business days depending on your bank.
• Parzero cannot influence bank processing times once the refund is initiated.

If you initiate a chargeback through your bank without contacting us first, your Parzero account may be suspended until the case is resolved. We recommend always contacting support@parzero.ai first — most issues are resolved quickly.

For annual subscriptions, partial refunds are only available in cases of:

• verified technical failures, or
• billing errors.

Otherwise, annual plans are non-refundable once activated. You may cancel at any time to prevent renewal for the following year.

This policy may change if required by payment partners (e.g. Stripe) or updated consumer law. The current version is always available at parzero.ai/refunds. Significant updates will be announced via email and your dashboard.

info@parzero.ai

www.parzero.ai